QuattroOne Support

When contacting our support team please try to be as detailed as possible. Try to include the following:

  • the issue you are experiencing
  • if the issue is only affecting you or others
  • about when the issue started to occur
  • is this the first time the issue has happened
  • what steps, if any, were attempted to try and solve the issue
  • if something was changed before the issue occurred
  • any other information you feel would help resolve the issue faster

Support can be connected 24/7/365 via:

Client Portal

Our Client Portal is to a secure web portal to easily submit tickets and requests at any time directly into our systems.

The Client Portal provides real-time communication between you and your clients using Autotask functionality.

You can monitor tickets, update tasks, run reports, review invoices, and check status in real-time.

https://quattro.one/client-portal

A login is required. If you need access [request access form]

E-Mail

Support requests can be emailed to [email protected]

Phone

We have various numbers that will all connect you to our support team.

These numbers currently do not support SMS/Texting support.

Press option 2 on any of the numbers to be directed to the support queue. 

 

United States 

  • Toll-Free +1 (866) 690-2610
  • California +1 (650) 502-2800
  • Colorodo +1 (720) 647-8050
  • New Jersey +1 (908) 827-2200
  • New York +1 (347) 470-2995
  • Pennsylvania +1 (484) 254-4510
  • Utah +1 (801) 516-3515

Canada

  • Toll-Free +1 (866) 690-2610
  • British Columbia +1 (604) 330-9795
  • Ontario +1 (647) 371-0095

International

  • United Kingdom +44 330 128 1686

Chat

Our live chat support is coming soon.  We are researching various vendors to provide the best service to our clients.

Our Facebook chat is not monitored 24/7 but you can also message there http://m.me/QuattroOne 

SMS/ iMessage

We are currently on implementing SMS based support.

We are also working to implement Apple Business Chat to help you receive support via iMessage
Learn more: https://www.apple.com/ios/business-chat/ 

Remote Support Resources

Please do not download or install any of the applications on the side without being instructed via a member of our support team.

 

These Agents are typically used for devices not under QuattroOne Management or for one remote support.

On-Demand Agent

This installs an agent that resides on your computer and allows us to access it with your permission

CW View 

This allows you to show share your mobile device camera to allow our team to see what you see

Control

This agent allows us quick access to your computer. You will be prompted to enter a code or select a session.

 

Managed Agents are for customers with a managed support contract.

Windows Agent

Mac Agent

Linux Agent

iOS and Android Agents

Mobile agents must be provisioned per device, please submit a support request.